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Billing

Billing, plan changes, and cancellation

Last updated 2026-04-24

Problem

You want to upgrade, downgrade, or cancel your Peanelle plan, or you have a question about a charge.

Cause

Peanelle uses Stripe for all billing. Plan changes go through Stripe's Customer Portal, which handles prorations, payment methods, and cancellations consistently.

Resolution

Upgrading

  1. Go to Pricing (/pricing) or your Settings → Billing tab.
  2. Click Upgrade on the tier you want (Growth, Pro, or Scale).
  3. You'll be sent to Stripe Checkout to enter payment details.
  4. After a successful payment, your account upgrades within ~10 seconds (when Stripe's webhook confirms the subscription).

If your plan doesn't update within a minute, refresh the page. If it still hasn't changed, file a ticket with Category: Billing.

Downgrading or cancelling

  1. Go to Settings → Billing → Manage subscription.
  2. You'll land in Stripe's Customer Portal.
  3. Choose Update plan to downgrade, or Cancel subscription to cancel.
  4. Cancellations take effect at the end of your current billing period — you keep Pro/Scale features until then. No partial refunds.

What happens if a payment fails

Stripe retries a failed payment 3-4 times over ~10 days. During that time your account stays on its paid tier — you won't lose access immediately. If all retries fail, your account downgrades to Free at the end of the retry window.

You'll receive Stripe emails at each retry. Update your payment method in Settings → Billing → Manage subscription to resume the retry cycle.

If you cancel, what happens to your data

  • Your orders, products, COGS, and historical reports stay intact.
  • Features above your new tier are hidden, not deleted. If you re-subscribe later, everything is still there.
  • CSV imports are capped at the Free tier limit (100 orders/month) if you drop to Free.
  • Integrations (TikTok Shop connection, ad spend, cron sync) keep running until you're below the tier's store limit — at which point the cron pauses with sync_status = paused_limit.

Want to close your account entirely and delete all data? File a ticket with Category: Billing and we'll handle it.

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